Privacy Policy

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Last Updated: May 2026

 

 

Welcome to Zanky ("Zanky", "we", "our", or "us").

Zanky is an online marketplace that connects buyers and sellers across Nigeria. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and related services.

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1. INFORMATION WE COLLECT

We may collect the following information:

A. Account Information

• Name
• Email address
• WhatsApp phone number
• Location

B. Seller Information

• Seller profile details
• Business information provided by sellers
• Bank account details provided for seller payouts (where applicable)

C. Listing Information

• Product descriptions
• Images uploaded by sellers
• Pricing information
• Category and location details

D. Technical Information

• Device information
• Browser type
• Operating system
• IP address
• App usage information
• Log data

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1. HOW WE USE YOUR INFORMATION

We use information collected to:

• Create and manage user accounts
• Enable buyers and sellers to connect
• Display marketplace listings
• Process transactions and payments where applicable
• Improve platform functionality
• Prevent fraud and abuse
• Respond to customer support requests
• Comply with legal obligations

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1. WHATSAPP COMMUNICATION

Zanky allows users to contact sellers directly through WhatsApp.

When a buyer chooses to contact a seller, the seller's phone number may be displayed for communication purposes related to the transaction.

Zanky is not responsible for communications that occur outside the platform.

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1. PAYMENTS

Where Zanky Pay or other payment services are used, payment processing may be handled by trusted third-party payment providers.

Zanky does not store users' card details.

Payment providers may collect information necessary to process transactions securely.

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1. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies and similar technologies to:

• Remember user preferences
• Improve performance
• Analyze website traffic
• Enhance user experience

Users may disable cookies through their browser settings, although some features may not function properly.

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1. SHARING OF INFORMATION

We do not sell users' personal information.

We may share information with:

• Payment service providers
• Delivery and logistics partners
• Service providers assisting platform operations
• Law enforcement agencies where required by law

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1. DATA SECURITY

We implement reasonable administrative, technical, and organizational measures to protect user information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

1. USER CONTENT

Users are responsible for the information and content they upload to Zanky.

We reserve the right to remove listings, images, or accounts that violate our policies.

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1. CHILDREN'S PRIVACY

Zanky is intended for users who are at least 18 years old.

We do not knowingly collect personal information from children.

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1. DATA RETENTION

We retain information for as long as necessary to:

• Provide services
• Resolve disputes
• Prevent fraud
• Meet legal and regulatory requirements

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1. YOUR RIGHTS

You may:

• Access your account information
• Update your profile details
• Request correction of inaccurate information
• Request account deletion where applicable

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1. THIRD-PARTY LINKS

Zanky may contain links to third-party websites and services.

We are not responsible for the privacy practices of third-party websites.

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1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes become effective when posted on this page.

Users are encouraged to review this page periodically.

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1. CONTACT US

If you have questions regarding this Privacy Policy, please contact:

Zanky

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Website: https://www.zanky.ng

Email: Contact.Zanky@gmail.com

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By using Zanky, you agree to the terms of this Privacy Policy.